Template messages
Manage your library of approved WhatsApp templates with variables, buttons and media, ready to send in seconds.
The platform
The whole conversation stack, in one platform.
Convello brings your shared inbox, automation, broadcasts, contacts and analytics into a single workspace — so every message on WhatsApp, Instagram, Messenger and Telegram is answered, tracked and turned into revenue.
WhatsApp Business Platform
Instagram
Messenger
Telegram
Live chat & SMS
Shared team inbox
One thread for every channel and every agent
Bring all four messaging channels into a single, permission-controlled inbox. Convello routes each conversation to the right person, keeps the context attached, and makes sure two agents never talk over each other.
- Routing & assignment — send VIPs, languages, topics or channels to the right agent or team automatically.
- Collision detection — see who is already typing so no customer gets two replies to the same question.
- Saved replies & private notes — approved answers a keystroke away, plus internal notes only your team can see.
assigned · devon.r
Hi — is my order 4821 shipped yet?
Yes! It left the warehouse this morning, arriving Thu.delivered
Amazing, thank you 🙏
Automation
No-code flows that know when to hand off
Build automations visually with triggers, conditions and actions — no engineers required. Convello handles the repetitive questions instantly and passes the conversation to a person the moment a human is needed.
- Triggers & conditions — keywords, ad clicks, opt-ins, cart events, order status or contact attributes.
- Human handoff — escalate with the full transcript and customer context so agents pick up where the bot left off.
- Integrations built in — read and write to Shopify, calendars, sheets and webhooks inside a flow.
TriggerKeyword "book" received
ConditionIf slots available today
HandoffRoute to booking team
Broadcast & campaigns
Reach opted-in audiences the compliant way
Send approved WhatsApp template messages and Messenger campaigns to the right segments, then measure what landed — all within Meta's Platform Terms.
Opt-in management
Capture, store and honor consent for every contact, with opt-out handling built in so you stay in good standing.
Segmentation
Target by attributes, tags, purchase history or channel, so each broadcast reaches the people it is meant for.
Scheduling
Queue campaigns for the perfect send time in each contact's time zone, or drip them out to protect your quality rating.
Delivery analytics
See delivered, read, replied and clicked for every campaign, and let responses flow straight back into the inbox.
Two-way from day one
Broadcasts are conversations, not blasts — every reply lands assigned and ready for your team to continue.
Contacts & lightweight CRM
A profile for every customer, ready when your team is
Convello keeps a living record of everyone you talk to — no separate CRM to sync. Agents see who they are talking to and campaigns target the right people, all from the same data.
- Custom attributes — plan, language, location, lifetime value or anything your business tracks.
- Consent status & timeline — opt-in state and the full history of every conversation in one place.
- Dynamic segments — save any filter as a segment and reuse it for routing and broadcasts.
Priya NairWhatsApp · VIP · opted-in
12 ordersLifetime value $2,140
SegmentRepeat buyers · EN
Ads capture
Turn Click-to-WhatsApp and Messenger ads into conversations
When someone taps your ad, Convello captures the referral, greets them instantly and qualifies the lead — then routes it to the right team with AI-assisted intent detection so no high-intent buyer waits.
- Ad referral capture — know exactly which campaign and creative each conversation came from.
- AI-assisted routing — detect intent and language, then send the lead to sales, support or a flow.
- Attribution back to revenue — tie replies and purchases to the ad that started the chat.
ads · new lead
Saw your ad — do you have the boots in size 9?
Yes! Size 9 is in stock. Want me to hold a pair while I connect you to sales?
Hi, this is Sam — happy to help you check out 👟
-38%
average first-response time
SLA
targets & breach alerts per team
100%
of conversations tracked & tagged
Live
dashboards for volume & workload
Analytics & SLAs
Measure what matters, act before it slips
Set response-time targets per team, get alerted before you breach them, and report on volume, resolution and campaign performance with dashboards your managers will actually use.
Response & resolution
Track first-response and full-resolution times by channel, team and agent, with trends over any period.
SLA targets & alerts
Define targets per team and get notified before a conversation breaches, so nothing sits unanswered.
Workload & volume
Balance agent load, spot peak hours and staff accordingly with live views of open and queued conversations.
Integrations
Connects to the tools you already run
Sync orders, contacts, bookings and events both ways — no engineering project required.
Shopify
WooCommerce
Google Sheets
Calendars
Webhooks
Zapier
HubSpot
Stripe
Everything included
Six capabilities, one workspace
No add-ons to bolt on later — the platform ships with what conversation-led teams need on day one.
Shared team inbox
Routing, assignment, collision detection, saved replies and private notes across every channel.
No-code automation
Visual flows with triggers, conditions, human handoff and native integrations.
Broadcast & campaigns
Template messages, opt-in management, segmentation, scheduling and delivery analytics.
Contacts & CRM
Profiles, attributes, consent status, timelines and reusable dynamic segments.
Analytics & SLAs
Response times, resolution rates, SLA alerts, campaign metrics and agent workload.
Roles & permissions
Granular access, SSO options, audit logs and multi-brand workspaces for agencies.
See the platform on your channels
Book a 20-minute walkthrough and we will connect a channel live, or start free and explore every capability at your own pace.