Terms of Service

Last updated: July 23, 2026

1. Agreement to terms

These Terms of Service ("Terms") form a binding agreement between you and ALee Consulting LLC ("ALee Consulting", "we", "us" or "our"), a limited liability company registered in the United States, and govern your access to and use of Convello and related services (the "Service"). By creating an account, accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. Definitions

• "Service" means the Convello platform, website, applications, APIs and related services provided by ALee Consulting.
• "Customer" or "you" means the business or individual that registers for or uses the Service.
• "End-user" means a person who contacts or is contacted by a Customer through a messaging channel powered by the Service.
• "Customer Data" means data, including personal information, that a Customer or its End-users submit to or process through the Service.
• "Platform" means a third-party messaging service integrated with Convello, including Meta Platforms (Facebook, Instagram, Messenger), the WhatsApp Business Platform, and Telegram.

3. Eligibility & accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for the accuracy of your registration information, for maintaining the confidentiality of your account credentials, and for all activity under your account. Notify us promptly at [email protected] of any unauthorized use. You are responsible for the acts and omissions of users you invite to your workspace.

4. Description of the service

Convello is an omnichannel conversational engagement platform that lets businesses and agencies manage customer conversations across WhatsApp, Instagram, Messenger, Telegram and other channels through a shared inbox, automation, a lightweight CRM and broadcast campaigns. The Service connects to Platforms using their official APIs and processes messages on behalf of Customers. Features, integrations and availability may change over time.

5. Acceptable use policy

You agree not to use the Service, and not to permit anyone to use the Service, to:

• Send spam, unsolicited messages, or messages to recipients who have not provided valid consent or opt-in.
• Transmit unlawful, fraudulent, deceptive, defamatory, harassing, hateful, or infringing content.
• Violate the Meta Platform Terms, WhatsApp Business Messaging Policy, or the policies of Instagram, Messenger, Telegram or any other connected Platform.
• Distribute malware, phishing links, or engage in any activity that harms or interferes with the Service or others.
• Scrape, harvest, or collect data from the Service or Platforms except as expressly permitted.
• Reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent permitted by law.
• Resell, sublicense or provide the Service to third parties except as expressly authorized in writing.
• Circumvent usage limits, rate limits, security measures, or access controls.

We may investigate and take appropriate action, including removing content and suspending or terminating accounts, for any actual or suspected violation.

6. Compliance with third-party platform terms

The Service relies on third-party Platforms. As a condition of using the Service, you agree to comply at all times with the terms and policies of each Platform you connect, including:

• The Meta Platform Terms and Developer Policies.
• The WhatsApp Business Messaging Policy and WhatsApp Business Terms.
• The applicable policies of Instagram, Messenger and Telegram.

You are solely responsible for obtaining and maintaining valid end-user consent and opt-in before sending messages, for honoring opt-out and stop requests, for using approved message templates where required, and for the accuracy and lawfulness of your messaging. Platforms may impose their own fees, rate limits, quality ratings and enforcement actions, and we are not responsible for a Platform's decisions regarding your accounts. If a Platform requires it, we may suspend or restrict your access to protect the integrity of the Service.

7. Customer responsibilities & data

You are the controller of your Customer Data and are responsible for its accuracy, quality, legality and the means by which you acquired it. You must have all necessary rights, consents and permissions to submit Customer Data and to allow us to process it to provide the Service. As between the parties, you retain all rights in your Customer Data; you grant us a limited license to host, process and transmit it solely to provide and support the Service. Our processing of personal information is described in the Privacy Policy, and we act as your processor with respect to End-user personal information.

8. Fees & billing

Paid plans are billed on a subscription basis according to the plan and billing cycle you select. Additional terms:

• Subscription fees are charged in advance and are non-refundable except as expressly stated or required by law.
• WhatsApp conversation fees and other Platform charges are set by Meta or the relevant Platform and are passed through to you; you are responsible for these charges.
• Taxes are your responsibility and may be added to your invoices where applicable.
• Renewals occur automatically at the end of each term unless cancelled before the renewal date.
• Refunds are provided only where required by law or expressly offered. Failure to pay may result in suspension or termination.

9. Intellectual property

The Service, including its software, design, trademarks and content (excluding Customer Data), is owned by ALee Consulting and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. You may not use our name, logos or trademarks without our prior written consent. We welcome feedback and may use it without obligation to you.

10. Third-party services & integrations

The Service integrates with third-party services and Platforms that are governed by their own terms and privacy policies. We are not responsible for third-party services, their availability, or their acts or omissions. Your use of an integration is at your own risk and subject to the applicable third party's terms.

11. Confidentiality

Each party may access confidential information of the other. The receiving party will use confidential information only to perform under these Terms, will protect it using reasonable care, and will not disclose it except to personnel and advisors with a need to know who are bound by confidentiality obligations. This does not apply to information that is public, independently developed, or lawfully obtained without restriction, or where disclosure is required by law.

12. Warranties & disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT MESSAGES WILL BE DELIVERED, AS DELIVERY DEPENDS ON THIRD-PARTY PLATFORMS OUTSIDE OUR CONTROL.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

14. Indemnification

You will defend, indemnify and hold harmless ALee Consulting and its officers, directors, employees and agents from and against any claims, damages, liabilities, losses and expenses (including reasonable legal fees) arising from your Customer Data, your use of the Service, your messaging activities, your violation of these Terms, or your violation of any Platform policy or applicable law.

15. Term & termination

These Terms remain in effect while you use the Service. You may stop using and close your account at any time. We may suspend or terminate your access, in whole or in part, if you breach these Terms, fail to pay fees, create risk or legal exposure for us, or violate a Platform's policies (including immediate suspension where a Platform requires it or where messaging activity threatens the integrity of the Service). Upon termination, your right to use the Service ceases, and we will handle Customer Data in accordance with the Privacy Policy and our Data Deletion Instructions. Provisions that by their nature should survive termination will survive.

16. Modifications to the service or terms

We may modify, suspend or discontinue features of the Service at any time. We may also update these Terms; when we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

17. Governing law & dispute resolution

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in California for any dispute not subject to an alternative resolution mechanism agreed in writing. Before filing a claim, the parties agree to attempt in good faith to resolve the dispute informally by contacting [email protected].

18. Miscellaneous

These Terms, together with any order forms and the Privacy Policy, are the entire agreement between the parties regarding the Service and supersede prior agreements. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control.

19. Contact

Questions about these Terms can be directed to:

• Email: [email protected] · Support: [email protected]
• Post: ALee Consulting LLC, 27 Viola Street, South San Francisco, CA 94080, United States
• Phone: +1 (650) 333-1294